Authority issues statement on High electricity bills in Oman: ASPR

electricity bill

Muscat: The Authority for Public Services Regulatory (ASPR) issued a statement on complaints about the rise in the value of electricity bills for some subscribers

The text of the statement was as follows:

“The Public Services Regulatory Authority has followed with great interest what is being circulated on social media about the high value of electricity bills for some valued subscribers. Accordingly, the Authority would like to clarify the following:

The Authority regulates and monitors licensed electricity distribution companies to ensure their compliance with service standards and the accuracy of bills issued to all subscribers.

It affirms that in the event that the licensed companies do not comply with the regulatory frameworks of the calculation mechanism, the Authority will intervene in favor of the subscriber to amend the calculation based on the bases it has approved, in accordance with the legal powers granted to it.

Procedures approved by the Authority to issue invoices:

Since the beginning of this year, the authority has required all licensed companies to comply with the following regulatory framework when issuing electricity bills to ensure their accuracy:

Taking actual readings for all subscribers per month for a period of no less than 8 days and not exceeding 33 days.

In the event that it is not possible to take the actual reading, an estimated reading is calculated according to the order shown below:

Use the actual consumption for the same month of the previous year, and if this is not possible

Use the actual consumption for the previous month of the same year, and if this is not possible

Use the actual consumption for the previous month of the previous year

The Authority, when issuing this regulatory framework, took into account that it should be accurate and reflect the actual consumption of the subscriber.

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