• Oman

    • Customer gets refund of OMR75,000 due to malfunctions in his new vehicle

    By on October 1, 2024
    OMR
    OMR

    Muscat: The Consumer Protection Authority in Muscat Governorate has successfully mediated an amicable settlement between a consumer and a car dealership, resulting in the return of OMR 75,000 to the consumer.

    This resolution highlights the significant role of the Complaints Department in handling consumer grievances effectively. The complaint lodged by the consumer detailed issues with a newly purchased vehicle, including problems with the steering wheel control and persistent malfunctions in the sound system.

    Despite multiple attempts by the dealership to rectify these issues, the problems persisted, prompting the consumer to seek intervention from the Consumer Protection Authority. Following discussions with the concerned officials from the dealership, it was acknowledged that the malfunctions could not be resolved despite their efforts.

    Consequently, a mutual agreement was reached between the parties, leading to the return of the vehicle and a refund amounting to OMR 75,000 to the consumer. Such settlements underscore the pivotal role of the Consumer Protection Authority in safeguarding consumer rights and holding accountable entities that fail to adhere to consumer protection laws and

     

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