Did sellers harassing you in malls and shops to buy? Oman’s CPA invites you to report them

Muscat: The Consumer Protection Authority, issued Circular No. (1/2021) on Sunday to suppliers regarding the regulating the marketing of goods and services to consumers in malls and commercial complexes, based on Article 14 of the Consumer Protection Law issued by Royal Decree 66/2014, within the framework of The Consumer Protection Authority was keen on creating a safe and comfortable consumer market for consumers.

The circular indicated that due to what was observed by “many licensed sellers and suppliers in malls and commercial complexes during their activity, they were seen harassing consumers and annoying manner, by calling or promote their goods they sell or to learn about the services they provide, which contradicts the consumer’s right to free choice when selecting any commodity or receiving any service stipulated in Article 14 of the Consumer Protection Law issued by Royal Decree 66/2014,” CPA said in a statement.

Accordingly, CPA called upon all suppliers not to carry out such practices and to violate the above-mentioned law, and to expose the perpetrators to legal accountability. It also calls on consumers to cooperate and report the perpetrators of these practices through the authority’s various communication channels.

Article 14 of the Consumer Protection Law issued by Royal Decree No. 66/2014 in Chapter Two stipulates consumer rights, which are:

Consumer rights are guaranteed under the provisions of this law, in particular with the regard to the following:

A- The right to obtain correct information about the commodities being purchases or uses, or the service received.

b- The right to freedom of choice when selecting any commodity or any service.

C- The right to guarantee the quality of the commodity or services and to acquire the same at the declared price.

d- The right to all that guarantees the consumer’s health and safety upon acquiring any commodity or receiving any service, and safety from damages or harms upon the normal and ordinary use of this commodity or service.

e- The right to receive fair compensation for the damages suffered by the consumer or the property thereof and which results from the procurement or ordinary use of the commodity or receipt of the service.

F- The right to represent the interests of the consumers upon the formulation  when preparing policies for consumer protection.

g- The right to respect the religious values, customs and traditions of the consumer when providing him with any commodity or receiving any service.

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