Muscat: Awasr celebrated the occasion of the five-year anniversary of its establishment, since 2016, Awasr has provided many innovative products and services that have enabled it in a short time to gain the confidence of customers, whether they are individuals or business customers, this celebration was sponsored by His Excellency Dr. Hamad bin Salem Al Rawahi, Chairman of the Board of Directors Awasr and in the presence of the members of the Board of Directors, the executive management of the company, employees, many representatives of the media and influencers from the social media, the celebration included several activities that included introducing the attendees about the company and its achievements during the past five years.
After five years, the company feels proud that it has become a major partner in the technological transformation, whether on a personal level or for business, in the Sultanate of Oman. His Excellency Dr. Hamad bin Salem Al Rawahi, Chairman of Awasr Board of Directors commented on this occasion, saying, “The approach that the company has taken is to employ the latest technologies and the most agile operations enabled Awasr to provide a global communication experience with a high degree of simplicity and stability. This has greatly contributed to improving the quality of services provided to customers and enabling them to enjoy a new and wonderful experience at competitive prices that were not previously obtained before the entry into the market.”
Mr. Abdul Moneim Al Futaisi, Chief Operating Officer, said on this occasion, “We were confident that our technical capabilities, distinctive products and services that we have presented, and our commitment to our customers with long-term trustworthy relationships gave us great opportunities to enjoy the throes of challenge and competition, and thanks to God we were able to prove that. Where we were able, thanks to a creative team of young people and to the confidence of our esteemed customers, to record many achievements, including the award for the fastest fixed broadband operator in the Sultanate for the previous years in a row, and our appreciation for the confidence of our current customers or those who will join the Awasr family in the future, we have decided on this anniversary to reward our customers by automatically upgrading their current speed to 1000 Mbps, free of charge, until April 3rd of this year, in a move that is the first in the MENA region.”
Awasr is one of the first companies in the region that enabled customers to request services directly through the website without the need to visit any outlet since 2016 and it was the first to provide the fastest Fibrenet package for homes at a speed of 1000 Mbps, and to provide custom Fibrenet services to business customers at speeds Up to 10 gigabits per second. Awasr was also one of the first companies to enable customers to order their services through WhatsApp, and as an additional service for home entertainment, the company provided Jawwy TV, which won the confidence and satisfaction of many customers, and for more control from the Internet risks, the company provided services to enable parents to have more home control called Safenet.
Omanis makes up 92% of the company’s employees, who exhibit a spirit of creativity and the application of innovative ideas to keep pace with global progress in the field of communications. Awasr has devoted most of its attention to empowering Omani youth. On this occasion, Badriya Al-Ismaili, Head of Human Resources and Administration, said about this achievement, “We in Awasr, are always proud of the competence of Omani youth, as they always prove that they are the best if they are given the necessary confidence and help them to apply their creativity and ideas. We were also able to help establish new Omani companies to be the right arm for us in providing different services in the market, and many of those who work for them are recent graduates or university and college students”
In a comment by Eng. Khamis Al-Barahi, Head of Technology, “We always strive to introduce new services and products and to apply the best networks and the latest technologies available in the global markets that will enable our customers to make the most of the strength of the network. We have created strategic partnerships with several national and international companies that have enabled us with much confidence in providing a better experience for our customers”
Awasr has always provided a great example of providing a customer service characterized by intelligence, attention and ingenuity, as Eng. Ismail Al Shaksy, Head of Operations, stated: “Our focus from the beginning was on providing seamless customer service, by employing the best competencies available in the telecommunications sector and harnessing the best technologies to monitor the network and follow up on customers around the clock, and we will always continue to develop our technologies for the convenience of our customers, whether individuals or business customers.”
In a statement by Eng. Issam Al-Ismaili, Head of Commercial Affairs on this occasion, “In Awasr, we look at the past five years with an eye of satisfaction. We are proud of serving customers, and are happy to provide beautiful moments in their lives. As for the future, we look at it with passion to continue our role in serving the nation by providing products that will support all plans of the Sultanate’s government for digital transformation and implementation of Oman 2040 vision and will contribute to attracting and serving investors. As for our individual clients, we assure them of our continued provision of services with better quality in the same time that we are searching for the latest services and products in the world to make their lives more beautiful, and easier. “
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