Oman has made qualitative leaps in government digital transformation

Oman records qualitative leaps in government digital transformation

Muscat: The Sultanate of Oman has recorded qualitative leaps in the government’s digital transformation over the past few years (2021-2023), under the umbrella of the National Digital Economy Program and the “Transformation” Program, which oversees the performance of digital transformation in all administrative units of the state.

His Excellency Dr. Ali bin Amer Al-Shaythani, Undersecretary of the Ministry of Transport, Communications and Information Technology for Communications and Information Technology, said that the “Transformation” program relied on 4 development paths: the path of excellence in digital services, the path of efficiency in infrastructure and digital solutions, the path of empowering national capabilities and change management, and the path of participation. Community and enhancing awareness of electronic services, as these four tracks included 36 projects and initiatives.

His Excellency explained in a statement to the Oman News Agency that the reasons for the remarkable development of the strategic direction of digital transformation in the Sultanate of Oman are attributed to governance, the development of national policies and guidelines, the presence of controls and standards for digital transformation, the readiness of the digital environment for a number of government institutions targeted for digital transformation, and leadership awareness in government institutions of the importance of Digital transformation and institutional change management, supervision, support and guidance provided by the Ministry of Transport, Communications and Information Technology to government institutions in various fields such as planning, preparing and reviewing tenders, empowerment in managing and implementing digital transformation projects, and financial support to accelerate project implementation.

His Excellency added that the reasons for the development are also due to assessing readiness and measuring the extent of progress in digital transformation and the maturity of digital services in government institutions according to best practices, and supporting and empowering institutions in developing digital services and digital solutions and proposing innovative solutions, in addition to the presence of digital transformation teams in government institutions concerned with implementing And accelerating digital transformation plans, as the Ministry supervises these institutions and provides support and consultation to implement best practices, which helps accelerate the implementation of the program.

His Excellency Dr. Ali Al-Shaidhani said that he sees the presence of a number of shared digital platforms and solutions and digital service systems that support reducing spending and increasing work efficiency and institutional planning that provide most of the basic services to the beneficiary in an integrated digital manner. His Excellency explained that the existence of these digital systems is due to the work and efforts undertaken by government institutions to achieve the requirements of digital transformation and develop their services and their strong desire to keep pace with current technical developments in the world and serve beneficiaries.

His Excellency indicated that the digitization of 1,545 services, including automatic licensing activities, had been completed during the period from January 2021 to December 2023, achieving a rate of 61 percent out of a total of 80 percent, which is the target indicator for the digitization of basic government services by the end of the year 2025 AD, explaining that in 2023 only 207 were digitized. Services and launching a number of new digital platforms that provide a distinctive user experience.

His Excellency the Undersecretary of Communications and Information Technology said that the overall performance of the government digital transformation program “Transformation” reached about (53) percent by the end of September 2023, while the average performance of government institutions in digital transformation during the same period reached 72 percent, and the average performance of the governorates reached 54 percent out of a total of 56 government institutions and governorates participating in measuring proficiency in government digital transformation for the year 2023.

His Excellency pointed out that, believing in the importance of documenting work procedures, simplifying them, improving their operations, and their role in accelerating and raising the efficiency of services before starting the automation or digitization phase of services, the Ministry of Transport, Communications and Information Technology has adopted two approaches to simplification; where some government institutions have simplified their procedures separately through consulting studies, and the Ministry has simplified government service procedures centrally through the Manjam initiative to simplify procedures and engineer government service operations, which is concerned with reviewing service procedures and simplifying them according to best practices and applying standards related to improving the quality of services, taking into account the social, economic, financial and other impacts.

His Excellency said that Manjim Laboratories for Simplifying Government Procedures focuses on improving the procedures for government services provided to beneficiaries by applying the user journey methodology, which represents the complete experience that the beneficiary goes through to obtain the final output of the product or service, passing through several stages that vary according to the different segment of beneficiaries and their needs to facilitate access to services. Organizing laboratories in a central, joint manner, in accordance with the approach of common interests and integration of government work, as it works to enable government institutions to review basic service procedures, simplify them, and improve, redesign, and organize their operations from beginning to end, without regard to the entity providing the service, especially those that are classified under the heading of shared services, to ensure achieving improvement. Radical in time, cost, quality and efficiency.

His Excellency stressed that the results so far are very promising, as the procedures of 2,199 services were simplified during the period from 2021-2023 out of a total of 2,869 services targeted to be simplified by the end of 2025, including 578 services whose procedures were simplified during the past year 2023. He indicated that 41 percent of these procedures were simplified in Manjam laboratories to simplify government procedures.

Regarding the role of simplifying procedures in attracting investments, His Excellency Dr. Ali Al-Shaidhani explained that one of the goals of Manjam Laboratories to simplify government procedures is to enhance the investor experience at all points of contact, starting from visiting the Sultanate via instant electronic visas, all the way to obtaining all required licenses digitally and from anywhere in the world, in addition to obtaining work permits via electronic platforms, noting that the Oman Business Platform has provided an integrated digital structure to provide all services to investors, to be the first reference for the investor and through which all procedures and requirements are completed to establish, operate and complete the procedures for his investment in the Sultanate of Oman.

His Excellency said that the investor can digitally view the projects and investment opportunities available in the Sultanate of Oman without the need to attend in person. The digital platform of the Public Authority for Special Economic Zones and Free Zones also provides a distinctive digital experience for investors, including reviewing opportunities, choosing sites for investment, submitting and approving applications, and a wide range of incentives and features. To bring investments to the Sultanate of Oman.

His Excellency added that the unified national portal for electronic services, upon its completion, will contribute to giving a new impetus to this trend by providing all government services under one advanced umbrella. His Excellency the Undersecretary of the Ministry of Transport, Communications and Information Technology for Communications and Information Technology, Chairman of the Technical Committee for the Digital Transformation Program 2021-2025, stressed that these measures and many others have had a positive impact on the attractiveness of the Sultanate of Oman to foreign investments, as can be seen in the various international indicators in which the Sultanate of Oman has achieved remarkable progress, especially the Ease of Doing Business Index.

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