Oman’s MOH organizes first annual change management forum

Muscat: The Ministry of Health, represented by the change management team of the government digital transformation project, organized today the “first annual change management forum”, aimed at exchanging experiences between government agencies in implementing change management in strategic initiatives and projects.

The forum also aimed to spread the culture of the importance of managing institutional change, the role of change management in government digital transformation, identifying models and tools for change, and the importance of the role of leadership in supporting institutional change.

Dr. Sheikha bint Hamad Al Hajariya, Senior Nursing Specialist at the Ministry of Health, said in the opening speech: The Ministry started at an early stage to implement the digital government through many electronic systems through which health care is provided in health institutions by automating some services associated with a number of government and private sectors. other.

She added that the Ministry sought, through these systems, to raise the customer service index, speed up all related processes, and harness all means to obtain the satisfaction of the service recipients, and this confirms the human, intellectual and skill readiness for digital transformation.

She confirmed that the ministry is still working on many digital projects and programs, which require initiatives and proposals to raise the performance indicators of those programs according to change management methodologies along with other methodologies to accelerate their implementation. She stated that the change management team at the ministry seeks to create a knowledge environment by empowering human capital and increasing the level of importance of adopting the concepts and methodologies of institutional change and for the employee to be empowered, competent, skilled and knowledgeable to keep pace with technical and knowledge developments.

The forum touched on many topics, including: change leadership, the importance of change management for the Ministry of Health, upgrading change, change management and its impact on the success of the government digital transformation program, user experience and its role in raising performance, the path of change management in implementing the quality management system, and building projects and change management in human resources.

The opening of the forum was held under the patronage of Her Excellency Dr. Fatima bint Muhammad Al-Ajmiyya, Undersecretary of the Ministry of Health for Administrative, Financial Affairs and Planning.

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