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    • MHD Automobiles Honored with Customer Service Excellence Award and Best Practice Award at MOPAR Middle East Aftersales Conference 2025

    By on April 30, 2025

    Muscat: MHD Automobiles is proud to announce its outstanding achievement at the MOPAR Middle East Aftersales Conference 2025, held recently in Abu Dhabi, UAE. The company was honored with two prestigious accolades — the Customer Service Excellence Award 2024 (US Brand) and the Best Practice Award 2024 — a testament to its unwavering commitment to delivering exceptional service and customer experience.

    These awards celebrate MHD Automobiles’ relentless pursuit of excellence, driven by the combined efforts of the After Sales, CRM, and Customer Experience (CX) teams. Through their tireless work, MHD Automobiles has consistently set new benchmarks in customer care, service innovation, and operational best practices among all MOPAR dealerships across the Middle East.

    The Customer Service Excellence Award recognizes MHD Automobiles as the leading distributor in the region for its outstanding management of customer inquiries and complaints, delivered with unmatched professionalism and efficiency.

    The Best Practice Award highlights MHD Automobiles’ innovative initiatives that have enhanced customer experience and operational excellence. The win, based on live voting by participating distributors, reflects the strength and originality of the team’s efforts.

    “We are honored to receive these prestigious awards, which are a testament to our team’s relentless commitment to service excellence,” said Mr. Mohsin Hani Al Bahrani, CEO of MHD Automobiles.
    “At MHD Automobiles, our focus remains firmly on delivering an exceptional customer experience and setting new standards of excellence across every touchpoint.”

    MHD Automobiles’ After Sales Network continues to expand across Oman, providing easier access to expert service, genuine parts, and premium customer support. In addition to the state-of-the-art Service and Parts Centre in Al Hail, the network now includes:

    • An Express Service and Parts Centre in Mabela
    • An Express Service Centre in Nizwa
    • A Service and Parts Centre in Salalah

    Customers of Jeep, Dodge, RAM, and Alfa Romeo can expect seamless service experiences, backed by trained experts and genuine MOPAR parts and accessories. Service appointments can easily be booked by calling the dedicated customer care line at 80022008.

    This achievement marks a significant milestone in MHD Automobiles’ journey, reaffirming its position as a customer-centric organization committed to service excellence, innovation, and trust.

    About MHD Automobiles – Mopar:

    Mopar is the after-sales brand from Stellantis. They provide service, parts, accessories, and customer care for Jeep, Dodge, RAM, and Alfa Romeo, offering genuine parts and expert services to ensure optimal performance and customer satisfaction.

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