Volkswagen’s Oman strategy for improved customer satisfaction is based on customer-first philosophy

Muscat: At Volkswagen Oman represented by Premium Motors, the top priority is keeping its customers at the centre of everything it does. In line with this strategy, it has introduced a wide range of service initiatives that brings convenience, transparency, and cost efficiencies to its customers. These include offers like online service appointment booking, service cam facility and many more.

Moreover, to ensure it provides a satisfying ownership experience with a strong value proposition, Volkswagen Oman offers a special experience for customers booking their service appointment in advance. Aiming to provide owners with the best quality service, Volkswagen Oman guarantees assured services with certified technicians and standard equipment that will cater to all service needs.

In addition, Volkswagen Oman’s ‘service cam’ facility allows the workshop to inform and seek a customer’s approval for any additional repairs that may occur during inspection via a video recording. This helps maintain transparency throughout the service process.

Christian Nehme, General Manager of Premium Motors Oman, said: “Volkswagen’s strategy for improved customer satisfaction is based on accessibility, transparency, and a customer-first philosophy. With a significant percentage of our loyal customers leading busy lives, we have been considering how we can help them keep their vehicles at their best. Booking an early appointment will help them go through the service process in a professional manner. The service cam facility also confirms our commitment to an affordable and hassle-free ownership experience for our customers.”

Once the appointment is confirmed, the service centre will call the day before to confirm details and be ready for the visit. With no unnecessary waiting time, the service will be conducted efficiently and well-organised, ensuring that the vehicle will be ready as per the customer’s request.

Volkswagen Oman takes pride in providing the best range of services because there is no compromise on quality and reliability for Volkswagen. Owners are taken care of throughout the entire ownership experience. The service centre offers various services from scheduled intervals services and quick checks, to special safety checks. Owners will receive the same high standard of service with a personal and dedicated touch. Only genuine Volkswagen parts are used for all service and maintenance needs. Factory-trained and certified repair technicians are there to provide superior service in a timely manner.

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