Customer gets full refund of RO 5,700 for defective car in Oman

Muscat: The Consumer Protection Department in Al Dakhiliya Governorate successfully facilitated an amicable resolution between a consumer and a car dealership within the governorate.

The circumstances leading to this settlement began with the Consumer Protection Department in Al Dakhiliya receiving a complaint from a consumer who had recently purchased a new vehicle from a local car dealership.

Soon after the purchase, the vehicle experienced malfunctions, including sudden stops on the road and transmission failures. Despite the consumer’s attempts to address these issues with the dealership, delays ensued in either replacing the vehicle or refunding the amount paid (OMR 5700).

The dealership attempted repairs, but the problems persisted, compelling the consumer to escalate the matter to the Consumer Protection Department in Al Dakhiliya for intervention.

Following due diligence and intervention by the Consumer Protection Department, negotiations led to a settlement between the consumer and the dealership.

The terms of the settlement required the dealership to refund the full amount paid by the consumer and for the consumer to return the vehicle to the dealership.

The Consumer Protection Authority emphasizes the importance of all traders and suppliers adhering to the provisions outlined in the Consumer Protection Law, its executive regulations, and the directives issued by the Authority.

It is crucial for businesses to prioritize transparency, credibility, and ethical practices, refraining from engaging in misleading advertising or false promotions when marketing goods and services to consumers.